Returns & Exchanges

At Matr Boomie, we want you to be completely satisfied with your fair trade purchase. If you are not happy with your order, we accept returns on unused items within 30 days of delivery for a full refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Contact our customer service team via email with your order number and the reason for your return to receive a Return Authorization number.

• 2.
  Prepare Your Package

  Carefully pack the items in their original packaging to ensure they are protected during transit, ensuring all tags and labels remain attached.

• 3.
  Ship the Item

  Affix the provided shipping label to your package and drop it off at any authorized carrier location; please retain your tracking receipt for reference.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned goods, we will process your refund to the original payment method within 5 to 7 business days.