Frequently Asked Questions
Everything you need to know about our fair trade collections.
What makes Matr Boomie products unique?
Our products are handcrafted by skilled artisans in India using traditional techniques. We combine modern design with fair trade principles to ensure every piece is ethically made and culturally authentic.
How long will it take to receive my order?
Standard shipping typically takes 5-7 business days within the continental United States. You will receive a tracking number via email as soon as your order leaves our warehouse.
What is your return policy?
We want you to love your purchase. If you are not satisfied, you can return unused items in their original packaging within 30 days of delivery for a full refund or exchange.
Do you offer international shipping?
Currently, we ship directly to customers within the United States and Canada. For other international inquiries, please contact our support team to discuss available shipping options.
How do I care for my handmade items?
Because our products are handmade, we recommend gentle handling. Specific care instructions for textiles, jewelry, and home decor are included on the product pages and packaging tags.
Are your materials sustainably sourced?
Yes, we prioritize eco-friendly and recycled materials, such as ethically sourced bone, sustainable wood, and recycled cotton paper, to minimize our environmental footprint.